Introduction
This privacy policy explains how we collect, share, and use your personal information through any mobile application, platform or device. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to us using your personal information as set out in this Privacy Pollicy. The terms “we”, “us” or “our” are each intended as reference to MyResto and any terms not defined in this Privacy Policy are defined in our Terms.
1. Information we collect from you and why
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
1.1 Information that you will provide voluntarily:
- Registration information when you create a MyResto account so we can:
– create your account so you can place Orders under our Terms
– identify you when you sign-in to your account;
– contact you for your views on our Services; and
– notify you of changes or updates to our Services. - Transaction Information when you place an Order with a Restaurant in order to:
– process your Order and to bill you;
– communicate your Order to the Restaurant;
– send you status updates on your Order;
– reply to your Order queries and questions and to resolve problems;
– carry out analysis and research to develop and improve our Services; and
– protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services. - Information regarding your marketing preferences so we can:
– send you customised marketing about our products or services. - Feedback on your views of our Services in order to:
– reply to your questions or queries;
– publish reviews you submit to us about our Restaurants and services; and
– conduct analysis and research to improve and develop our Services.
1.2 Information that we collect automatically.
- Activity Information so we can:
– provide you with an improved experience;
– give you access to your Order history and preferences; and
– provide other services at your request. - Cookies and similar technologies so we can:
– measure and analyse the use and effectiveness of our Services;
– customise and optimise the targeting of advertising for our Services across other websites and platforms.
1.3. Information that we obtain from third-party sources
- Analytics reports and market research surveys in order to:
– measure the performance of marketing campaigns for our Services; and
– better understand your preferences so that we can customise our marketing campaigns and Services accordingly.
2. Who we share personal information with.
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
- Restaurants that you have placed an Order with for processing and delivery;
- Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms like Facebook, offshore customer support agents, website and application support and hosting providers, marketing service providers, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, implementation partners, market research companies and payment processing providers (including payment and card service providers) which process payment card transactions – any of these third parties might be inside or outside your country of residence;
- Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
- New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.
- Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.
3. Legal basis for processing personal information
We will always make sure we have a legal basis to collect and use your personal information. The legal basis we rely on will change depending on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information is to perform our contract with you (i.e. to make sure you get your order when and where you want it), but we may also process it where it is in our legitimate business interests to do so.
4. Security
We place great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.
5. Data retention
We will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Notice. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.
6. Your data protection rights
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.
7. Links to third-party sites
Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that we are not responsible or liable for these third-party websites which will have their own privacy policies.
8. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.
9. How to contact us
If you have any questions or concerns about this Privacy Notice and our privacy practices, please contact us office@myresto.uk .